Quick Fix Policies
All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on vendor shippers’ information. We do not guarantee any specific package delivery times.
We can no longer control the delivery once the order leaves our shipping facility. Orders are shipped on the same day you receive your tracking information.
All orders are shipped discreetly. Package labels will read “Spectrum Labs” and not indicate what products contain.
Our vendor shipper does not deliver express packages on weekends or holidays. Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30 p.m. EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
Delivery time does not include order date (after 4:30 p.m. EST), weekends or holidays.
Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the following business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
If you chose express shipping options for your order and your order is delivered after the expected timeframe, please reach out to Spectrum Labs, and we will review and attempt to remediate with FedEx.
Select vendor shippers will ship all wholesale orders outside the US and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally. See the link to the “International” page.
Q: What are my shipping options?
Spectrum Labs shipping options (via FedEx services) are all completed by air to get our products to you faster!
FedEx Air Shipments:
Q: What is your return policy?
A: Spectrum Labs does not refund purchases, but we will exchange any unused, expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value. For details on making an exchange, please see our Exchange Policy.
Q: How do I place an order?
A: You can place your order through our online ordering system. Call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8 a.m. – 5 p.m. EST.
Spectrum Labs guarantees our products.
Products will effectively deliver negative nicotine readings on nicotine pre-employment tests if used according to the directions. If you test positive for nicotine on a pre-employment nicotine test, we will refund your purchase price up to the price listed on our website.
Send proof of nicotine test failure, a copy of a state-issued photo ID, product packaging or label along with instructions, and proof of purchase to:
400 S. 4th Street, Suite 500
Las Vegas, Nevada, 89101
Attn: Guarantee Dept.
Please allow 2 – 4 weeks for processing.
FOR OUR CUSTOMERS
Spectrum Labs does not refund purchases, but we will exchange unused, expired Spectrum Labs products for another Spectrum Labs product of equal or lesser value if it has not expired for longer than one calendar year.
Send the unused, expired products in original packaging to:
400 S. 4th Street, Suite 500
Las Vegas, Nevada, 89101
Attn: Exchange Department
Please allow 2 to 4 weeks for the exchange to be processed and returned.
Please note: For Quick Fix®, the consumer must return the entire, complete product package (including box and instructions), or exchanges will not be made. Because we cannot ship Quick Fix® to UT, NJ or KY, we cannot exchange the Quick Fix® products for customers within those states.
FOR OUR RETAILERS & WHOLESALERS
Spectrum Labs will continue exchanging products under recall only for wholesale customers. We do not offer exchanges for expired products, and we urge you to be diligent about the actual quantities you can sell to avoid overbuying stock that you will have to dispose of.
All returned checks are subject to a $50.00 Insufficient funds fee. Payment to cover checks and fees must be paid with a cashier’s check, money order, or credit card with an authorization form.
Returned checks could also revoke your privileges to write a check to Spectrum Labs on future orders.
There are currently no product recalls. Make sure to check your Quick Fix® batch on our Batch Validator to verify that the product has not expired to ensure that you receive optimal performance.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All site users agree that this site’s access and use are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.
The entire content included in this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws and is the property of Spectrum Labs. The collaborative work includes works licensed to Spectrum Labs—copyright 1996-2019, Spectrum Labs ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site to place an order with Spectrum Labs or purchase Spectrum Labs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your non-commercial use or to place an order with Spectrum Labs or to purchase Spectrum Labs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited unless authorized by Spectrum Labs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Spectrum Labs used in the site are trademarks or registered trademarks of Spectrum Labs.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible according to applicable law, Spectrum Labs disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Spectrum Labs does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components. Spectrum Labs does not make any warrantees or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Spectrum Labs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Spectrum Labs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If a Spectrum Labs product is mistakenly listed at an incorrect price, Spectrum Labs reserves the right to refuse or cancel any orders for products listed at the incorrect price. Spectrum Labs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Spectrum Labs shall issue a credit to your credit card account in the amount of the incorrect price.
Upon accessing the site and completing the registration or shopping process, these terms and conditions apply to you. These terms and conditions, or any part of them, may be terminated by Spectrum Labs without notice for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.
Spectrum Labs may deliver notice to you through e-mail, a general notice on the site, or by other reliable method to the address you have provided to Spectrum Labs.
Your use of this site shall be governed in all respects by the laws of Ohio, USA, without regard to choice of law provisions and not by the 1980 UN Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Spectrum Labs’ products) shall be in the state or federal courts located in Hamilton County, Ohio. Any cause of action or claim you may have concerning the site (including but not limited to the purchase of Spectrum Labs’) products) must be commenced within one (1) year after the claim or cause of action arises. Spectrum Labs’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Spectrum Labs may assign its rights and duties under this Agreement to any party without your notice.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Spectrum Labs or other licensed employees, hosts, representatives, and other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
Spectrum Labs does not and cannot review all communications and materials posted to or created by users accessing the site and is not responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Spectrum Labs is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Spectrum Labs reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Spectrum Labs in its sole discretion.
You agree to indemnify, defend, and hold harmless Spectrum Labs, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
To increase our visitors’ value, Spectrum Labs may link to sites operated by third parties. However, even if the third party is affiliated with Spectrum Labs, Spectrum Labs has no control over these linked sites, all of which have separate privacy and data collection practices independent of Spectrum Labs. These linked sites are only for your convenience, and therefore, you access them at your own risk. Nonetheless, Spectrum Labs seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site but for sites it links to (including if a specific link does not work).
Orders outside of the United States
All orders outside the US will be shipped by a vendor shipper or the United States Postal Service (USPS) and are subject to import taxes, border fees and additional shipping charges.
What personal information do we ask for you to provide?
When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other details, as appropriate, to help you with your experience.
When do we collect information?
We collect information when you browse our website, register, place an order or otherwise enter information on our site (for example, if you respond to a survey or marketing communication).
How do we use your information?
We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
This allows us to better serve you in responding to customer service requests.
If you want to unsubscribe from receiving future e-mails at any time, you can follow the ‘unsubscribe’ directions at the bottom of any e-mail correspondence sent to you from our site.
How do we protect your information?
Our website is periodically scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We regularly use Malware Scanning.
Your personal information is contained behind secured networks that are only accessible by a limited number of persons with special access rights to such systems. You must keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Viewers can visit our site anonymously, but users must enable cookies to register or place an order.
Can you access and update your personal information?
Whenever you use our site, we aim to access your personal information. If that information is wrong or changes, we give you ways to update it quickly or delete it – unless we have to keep it for legitimate business or legal purposes.
What is our third-party disclosure policy?
We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to outside parties that are not instrumental in ensuring the best experience possible for you.
Occasionally, we may include or offer third-party products or services on our website. Such offers may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Is there ever a circumstance in which we will share your information?
We may share non-personally identifiable information publicly to show trends about the general use of our services.
We may provide customer information where necessary to comply with the law, such as disclosure of your information to a law enforcement agency for your safety or the safety of others or when compelled by subpoena or other legal process.