Is my personal information kept confidential? a. Absolutely! Protecting the privacy of our customers is our number one priority. Spectrum Labs is committed to providing a confidential online experience for all customers. Your personal information is contained behind secured networks that are only used to ensure that all orders are processed appropriately and that items arrive at your door quickly. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
What temperature do I need to have the Quick Fix® at? a. Your body temperature is 98°. The goal is to get it as close to your body temperature as possible. You want the temperature strip to have the green dot between 94 and 100 degrees.
My Quick Fix bottle is not heat-sealed. Should I be worried? a. Not only do we rigorously test our products to ensure we are providing the best quality, but we also test each product component. If your Quick Fix does not have a heat seal, do not worry! Your bottle is utilizing a plug seal found underneath the cap. The plug cap and heat seal are designed to keep your bottle from leaking. Neither has any impact on the performance of your Quick Fix. You will be good to go as long as your product has a valid batch number!
I heated the Quick Fix® twice, and there is still no reading on the temperature strip. What is wrong? a. More than likely, the product is over 100°. If the bottle feels warmer than your skin, you must allow the product to cool, like a cup of coffee. If the heating pad is attached, remove the place. It is hard to say precisely how long it will take to cool down, as the overheated temperature is unknown. Just be patient. When you see blue at the 100-degree mark, that indicates that the temperature strip is activating, and shortly after that, the green dot will appear.
How do I transport my Quick Fix Synthetic Urine? a. You can transport your Quick Fix to different locations using the specially designed Leg or Ankle Strap.
What is the best way to keep Quick Fix® at the proper temperature and leave it there? a. We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad and keeping the product against your body to keep the heat.
Can I heat Quick Fix® without a microwave? a. Yes! Attach the hand warmer to the bottle (opposite side of the temperature strip) at least 1 hour before use. Be sure to shake the bottle before and after heating and before use.
Can I heat Quick Fix® more than once? a. Yes! If your product remains unused, it can be reheated as needed. Quick Fix® does not expire for at least 18 months after production.
Where can I find the expiration date on the product? a. The batch code can be found on the bottle or at the top of the instruction sheet inserted in the carton. Use our Batch Validator with your batch code to verify that your batch has not expired. Please note that any Quick Fix® products with a formula code BELOW 6.2 have passed. (Note: we do not ship products to the following states – KY, UT, and NJ). Formula codes are at the bottom of the box below the content description. Our current formula is 6.3. Enter your batch number in our Batch Validator to confirm that your product is valid and will provide optimal performance.
Can I mix two different Quick Fix® if using one isn’t enough? a. Yes, you can mix 2 Quick Fixes as long as they are from the same batch. Enter your batch number into the Batch Validator to confirm that your product is valid and will provide optimal performance.
Do I need to add anything to the synthetic urine? a. No, doing so may contaminate the product and impact desired results.