Spectrum Labs Frequently Asked Questions
If you don't find the answer or have a question please send us a message through our Contact Us page, or call us toll-free at 800-721-1414. Customer Service Representatives are available Monday through Friday 8am-5pm EST and are eager to answer any questions you may have.
Q: Is my personal information kept confidential?
A: Absolutely! Protecting the privacy of our customers is our number one priority. Spectrum Labs is committed to providing a confidential online experience for all customers.
Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Quick Fix® Inquiries
Q: How can I be confident that I have the freshest batch of Quick Fix®?
A: Spectrum Labs puts all of their products under rigorous testing to ensure that products will provide the customer with a satisfied experience. Ordering your product directly from the manufacturer will always ensure a fresh batch coming directly from the manufacturer.
Additionally, we have a strong distribution network across the country. We supply them with approved and tested product in the market so you can be confident when buying product off their shelves.
Make sure to check your batch on our Batch Validator to verify that the product has not expired to ensure that you receive optimal performance.
Q: What temperature do I need to have the Quick Fix® at?
A: Your body temperature is 98oF. The goal is to get it as close to your body temperature as you can.
You want the temperature strip to have the green dot between 94 and 100 degrees.
Q: I heated the Quick Fix® up twice, and there is still no reading on the temperature strip. What is wrong?
A: More than likely, the product is over 100 degrees. If the bottle feels warmer than your skin, you need to allow the product to cool; like a cup of coffee. If the heating pad is attached, remove the pad. It is hard to say exactly how long it will take to cool down, as the overheated temperature is unknown. Just be patient. When you see blue at the 100 degree mark, that is indicating that the temperature strip is activating, and shortly after that, the green dot will appear.
Q: What is the best way to keep Quick Fix® at proper temperature and leave it there?
A: We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad and keeping the product against your body to keep the heat.
Q: Can I heat Quick Fix® without a microwave?
A: Yes! Simply attach the hand warmer to the bottle (opposite side of the temperature strip) at least 1 hour prior to use. Be sure to shake the bottle before and after heating, and prior to use.
Q: Can I reheat Quick Fix® multiple times before using it?
A: Yes! If your product remains unused, it can be reheated repeatedly as needed. Quick Fix® does not expire for least 18 months after the production date.
Q: Where can I find my expiration date on the product?
A: The batch code can be found on the bottle or at the top of the instruction sheet inserted in the carton. Use our Batch Validator with your batch code to verify your batch has not expired. Please note that any Quick Fix® products with a formula code BELOW 6.2 will need to be exchanged. (Note: we do not ship product to the following states - KY, UT and NJ).
Formula codes are found on the bottom of the box below the content description. Our current formula is 6.2. Enter your batch number in our Batch Validator to confirm your product is valid and will provide optimal performance.
Q: Can I mix 2 different Quick Fix® together if just using 1 isn't enough?
A: Yes, you can mix 2 Quick Fixes together, as long as they from the same batch. Enter your batch number into the Batch Validator to confirm your product is valid and will provide optimal performance.
Q: Do I need to add anything to the synthetic urine?
A: No, doing so may contaminate the product and impact desired results.
Q: How Do I confirm that my product is valid and not defective or under a recall?
A: Spectrum Labs vigorously tests all of their products over an extended period of time to ensure that we are providing our end consumer the best user experience.
There are no products that are under recall or defective. However, it is possible that you have a product that is out of date or expired. Validate your batch using our Batch Validator. If you have further questions, please call our customer service team at 800-721-1414.
Quick Clear Detox Inquiries
Q: Do I need to refrain from toxins?
A: Yes. You want to refrain from toxins for approximately 48 hours before consuming the drink.
Q: What is included in the 8 supplement capsules?
A: The capsules contain a variety of natural vitamins and ingredients that aid in the detox process. Please see the Supplement Facts for exact ingredients.
Q: Do I need to take all of the capsules when consuming the drink?
A: Yes, it is recommended that you consume all capsules along with the detox drink for best results.
Q: What if I only drink the drink and do not take any of the capsules?
A: To perform properly, both the drink and capsules should be consumed, along with the recommended amounts of water.
The drink is a natural drink that contains sugars to aid in the detox process when mixed with the capsules. If the drink is consumed without the capsules, best results will not be achieved.
Q: When do the drinks expire?
A: All drinks have an expiration date on the bottle. They are effective up to two years after they are produced.
Quick Test Inquiries
Q: What is the difference between Quick Test and Quick Test Plus?
A: Quick Test Plus contains a laboratory grade control sample that will always test negative. This control sample provides an added layer of security to ensure that your results are accurate. Truly unique, no other product on the market does this!
Q: What drugs does the Quick Test and Quick Test Plus screen for?
A: Marijuana, Amphetamines, Barbiturates, Cocaine, Ecstasy, Phencyclidine, Methamphetamine, Oxycodone, Morphine and Benzodiazepines.
Q: How many times can I use a 10-panel drug test?
A: You can only use it once. Each product comes with two, so that you may test yourself again if you would like to verify results.
Q: If I test negative, does that mean my urine is drug-free?
A: Not always. It is possible, but rare, that they may still be in your system in a small amount.
Q: Is it possible that the test is showing a false positive?
A: Yes, certain foods, medicines, or supplements may result in a false positive.
Urine Luck Inquiries
Q: Do I drink the 2 vials?
A: No, you DO NOT DRINK these products. You need to follow the directions and add these to your urine sample, as indicated.
Q: My hands are orange! What happened?
A: You got some of the liquid from the vials on your hands. Try to avoid any contact with skin. If you did happen to spill some on you, wash your hands in soap and water, and it should come off within a wash or two.
Q: Will Urine Luck work if it has been frozen?
A: Yes, thaw the product at room temperature and bring solution back up to body temperature before using.
Q: Does Urine Luck work on screens?
A: Urine Luck is only 50% effective on pre-employment nicotine screens, as the product takes at least 90 minutes to detoxify your urine.
Shipping & Orders
Q: What are my shipping options?
A: We offer free standard shipping, which is 7-10 business days through FedEx Smart Post (FedEx delivers the package to your local United States Post Office, who will then deliver the package to you). We also offer FedEx Home Delivery (about 3-4 days transit, but NOT guaranteed), FedEx 2-Day and FedEx Overnight.
All orders placed after 4:30PM EST will not be shipped until the next business day. If you order an overnight order on Friday before 4:30pm EST, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Our vendor shipper does not deliver on weekends. Express delivery time (on 2nd Day and Overnight) does not include order date or weekends.
Q: What is your return policy?
A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value for United States retail customers only. Send unused expired product in original packaging to:Spectrum Labs
P.O. Box 8401
Cincinnati, OH 45208
Att: Exchange Department
Please allow 2 to 4 weeks for exchange to be processed and returned. Please note: For Urine Luck and Quick Fix®, consumer must return the ENTIRE, complete product package (including box and instructions) or exchanges will not be made.
*Note: We do not ship to the following states: KY, UT and NJ
Spectrum Labs does not exchange products purchased at wholesale pricing.
Q: How do I Place an order?
A: You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8am – 5pm EST.
Q: Will I need to sign for rush deliveries?
A: No! We do not require signatures on overnight, 2nd day or orders exceeding a $100 value.