Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value. Send unused expired product in original packaging to Spectrum Labs, PO Box 8401 Cincinnati OH 45208. Please allow 6 to 8 weeks for exchange to be processed and returned. Please note: For UrineLuck and Quick Fix, consumer must return the ENTIRE, complete product package (including box, instructions and original purchase receipt) or exchanges will not be made. Because we are unable to ship Quick Fix or Urine Luck to IL, NJ or KY we cannot exchange the Quick Fix or Urine Luck products for customers within those states.
For all wholesale exchanges we will need a copy of your original purchase receipt.