Last Modified: 2018-09-10 20:59:16
For our customers
Spectrum Labs does not refund purchases, but we will exchange any unused, expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value for retail customers only.
Send unused expired product in original packaging to:
PO Box 8401
Cincinnati, OH 45208
Attn: Exchange Department
Please allow 6 to 8 weeks for exchange to be processed and returned.
Please note: For Urine Luck and Quick Fix®, consumer must return the entire, complete product package (including box and instructions) or exchanges will not be made. Because we are unable to ship Quick Fix® or Urine Luck to IL, NJ or KY we cannot exchange the Quick Fix® or Urine Luck products for customers within those states.
For our retailers and wholesalers
Spectrum Labs will continue to exchange products that are under a recall for wholesale customers. We urge you to be diligent about the actual quantities you can sell to avoid overbuying stock that you will have to dispose of.