COVID-19 Response

Navigating the Challenges Together: Our Comprehensive COVID-19 Response

At UrineLuck, the health and well-being of our associates, customers, and community are paramount. In light of the ongoing global pandemic, we are taking proactive steps to address the challenges posed by COVID-19. Our commitment extends beyond providing exceptional products; it includes ensuring a safe and secure environment for everyone in the UrineLuck community.

Enhanced Cleaning and Sanitation Protocols:

To safeguard the health of our associates and maintain a hygienic environment, we have implemented additional measures to elevate our cleaning and sanitation protocols. Our facilities undergo thorough and regular cleaning, focusing on high-touch surfaces. By doing so, we aim to create a workspace that adheres to the highest standards of cleanliness, promoting the safety of everyone involved in the UrineLuck process.

Compliance with Government Regulations and Health Safety Guidelines:

UrineLuck is committed to strict compliance with all government regulations and health safety guidelines related to the containment of Coronavirus. We stay informed and updated on the latest developments to ensure that our practices align with the best measures for preventing the spread of the virus. By adhering to these guidelines, we contribute to the collective effort to overcome the challenges posed by the pandemic.

Ordering Online: Your Safest and Most Convenient Option:

In response to the impact of COVID-19 on our call center operations, we strongly encourage our valued customers to place orders online whenever possible. Our call center hours have been temporarily adjusted to 10 am to 4:30 pm EST, Monday to Friday. This change is a proactive measure to adapt to the current situation and prioritize the safety of our associates.

We appreciate your patience if you choose to contact us via phone (800-721-1414). Please leave a message, and our dedicated team will get back to you as promptly as possible. Alternatively, for any inquiries or concerns, you can reach out to us via email at [email protected]. Rest assured that your questions are important to us, and we are committed to providing the assistance you need.

Potential Delays in Deliveries:

Acknowledging the impact of COVID-19 on logistics and transportation networks, we want to inform our customers that deliveries may experience delays. This includes potential impacts on exchanges and replacements. We appreciate your understanding during these unprecedented times and assure you that we are working diligently to minimize disruptions and fulfill your orders promptly.

In conclusion, UrineLuck steadfastly supports our community through these challenging times. By prioritizing health, implementing rigorous safety measures, and adapting our operations, we aim to navigate the uncertainties posed by COVID-19 together. We appreciate your continued trust in UrineLuck and are here to assist you with any questions or concerns. Stay safe, and thank you for being a valued part of the UrineLuck family.

xchanges and replacements will be particularly impacted.