Last Modified: 2018-05-24 19:39:23
Shipping Options & Return Policies
All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times. Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.
All orders are shipped discretely.
Package labels will read “Spectrum Labs” and will not indicate what products are contained.
Overnight shipping via vendor shipper is available for most areas in the lower 48 states. Some vendor shippers DO NOT DELIVER ON WEEKENDS. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department. EXPRESS DELIVERY TIME (2 day and overnight) DOES NOT INCUDE ORDER DATE (after 4PM) OR WEEKENDS.
Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
All orders outside of the US will be shipped by select vendor shippers and are subject to import taxes, border fees, and additional shipping charges.
Q: What are my shipping options?
A: We offer regular shipping, which is 7 to 10 business days through the USPS. We also offer shipping thru other vendor shippers. All orders placed after 4:30pm EST will not be shipped until the following business day. If you order an overnight order on Friday, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Some vendor shippers do not deliver on weekends. Please note that express delivery times are business days only. Order date (after 4pm EST) and weekends are not counted.
Q: What is your return policy
A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value. Send unused expired product in original packaging to:
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department
Please allow 6 to 8 weeks for exchange to be processed and returned. Please note: For Urine Luck and Quick Fix, consumer must return the ENTIRE, complete product package (including box and instructions) or exchanges will not be made. For all wholesale exchanges we will need a copy of your original purchase receipt.
Q: How do I Place an order?
A: You can place your order through our online ordering system. You can also call us toll-free at 800-270-8142 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8AM – 5PM EST.