Frequently Asked Questions

Last Modified: September 19, 2016

Contact Information

Please see the frequently asked questions posted below. Most questions can be answered right here. If you don't find the answer or have a question about your order you can send us a message through our Contact Us page, or call us toll-free at 800-721-1414. Customer Service Representatives are available Monday through Friday 8AM - 5PM EST.

Confirmation Emails

Q: Why am I receiving confirmation emails on orders I have already received?

A: You may have received a duplicate confirmation email on an order previously placed between 8/17/16 and 9/1/16. Please disregard this notice. During an update on our website server a number of duplicate confirmations were sent out inadvertently. Don’t worry, we are not repeating your order, and you are not being charged again. This is just a technical glitch that occurred during maintenance of our website.

Absolute Detox / XXL Carbo Drink

Q: I used your Absolute Detox Drink and now I have diarrhea, what does this mean? Is this natural?

A: Yes, this is normal; the product is a detoxifying dietary supplement, which can have that result on some individuals. This is a temporary side effect and will subside.

Q: Where can I find my expiration date on the product?

A: You will find a “Best by” date printed on the top of the cap. If this date has passed you should send the drink in for an exchange. If there's no “Best by” date printed on the cap your drink needs to be replaced.

Q: I want to make sure I am clean for my test; can I take the XXL if I am not over 200 lbs?

A: You do not need to take the XXL Carbo Drink if you are under 200 lbs. The XXL is for persons over 200 lbs. The 16 oz carbo drink is for persons under 200 lbs. Both of the products are for light to moderate smokers.

Q: I didn't avoid toxins for 48 hours before the test like the directions say; will this product still work for me?

A: Probably not. You need to follow the directions printed on the bottle.

Quick Fix

Q: I heated the Quick Fix up twice, and there is still no reading on the temperature strip. What is wrong?

A: You need to let the product cool down. The directions recommend heating the product for 10 seconds. If you do not see a dot under the temperature, but the bottle feels warm, you have probably overheated the bottle. Allow it to cool down for a few minutes.

Q: Where can I find my expiration date on the product?

A: We track manufacture dates through the batch code which can be found at the top of the instruction sheet inserted in the carton. Please call customer service with this batch code to verify that it has not expired. Please note that any Quick Fix products with a formula code BELOW 6.0 will need to be exchanged. Formula codes are found on the bottom of the box below the content description. Our current formula is 6.1.

Q: How can this product be both male and female?

A: It is illegal for a lab to test the gender of the Urine for a pre-employment test.

Q: Can I mix 2 different Quick Fix together if just using 1 doesn't fill it to the line?

A: Yes, you can mix 2 Quick Fixes together as long as they are both current batches. Our current formula is 6.1.

Q: Can I add anything to the Synthetic Urine?

A: No, if you add anything to the Quick Fix Synthetic Urine, you will contaminate the product and will not be able to use it for your test.

Q: Can I pour the silver/red pouch into the Quick Fix?

A: No, this is the hand warmer. All you need to do is take the warmer out of the plastic wrapper package, and shake it. Once shaken, the contents will automatically activate. This can only be used once though, so don't open it until you need it.

Q: What temperature do I need to have the Quick Fix at?

A: You need to have this product between 94o and 100o F. Your body temperature is 98o F, so you need to have it as close as your body temperature as you can.

Q: What is the best way to keep Quick Fix at proper temperature and leave it there?

A: We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad or keeping the product against your body to keep the heat.

Urine Luck

Q: Is my Urine Luck under recall?

A: You will check the formula at the bottom of the directions sheet. If the formula is LOWER than 8.0-516 return it to:

Spectrum Labs
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department

We will replace this at no charge. Please allow 6 to 8 weeks for exchange to be processed and returned.

Q: Do I drink the 2 vials?

A: No, you DO NOT DRINK these products. You need to follow the directions, and add these to your urine sample.

Q: My hands are orange! What happened?

A: You got some of the liquid from the vials on your hands. Try to avoid any contact with skin. If you did happen to spill some on you, wash your hands in soap and water, and it should come off within a wash or two.

Q: Will Urine Luck work if it has been frozen?

A: Yes, thaw the product and bring solution back up to body temperature before using.

Q: Does Urine Luck work on screens?

A: Urine Luck is only 50% effective on pre-employment nicotine screens.


Q: When do I rinse this Get Clean Shampoo out?

A: This is a leave-in shampoo. You will not rinse this out until your test has been completed.

Q: Does it matter how long or what kind of hair you have?

A: Yes, if you have long hair or thicker hair, such as African-American hair, you may need more than one bottle.

Q: Can I use a hair dryer?

A: Yes.

Q: Will Get Clean Shampoo make my hair look greasy if left in?

A: Yes, it will look like you have styling gel in your hair.

Q: Can Get Clean Shampoo be detected?

A: No, and it is not illegal to put any type of shampoo, conditioner, gel, mouse, or hairspray in your own hair.

Shipping Options & Return Policies

All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on information provided by UPS. We do not guarantee any specific package delivery times. Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.

All orders are shipped discretely.

Package labels will read “Spectrum Labs” and will not indicate what products are contained.

Overnight shipping via UPS is available for most areas in the lower 48 states. UPS DOES NOT DELIVER ON WEEKENDS. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.

Spectrum Labs is not responsible for package tardiness due to UPS error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, the unavailability or refusal of a person to accept delivery of the shipment.

All orders outside of the US will be shipped UPS and are subject to import taxes, border fees, and additional shipping charges.

Q: What are my shipping options?

A: We offer regular shipping, which is 7 to 10 business days through the USPS. We also offer shipping thru UPS. All orders placed after 4:30pm EST will not be shipped until the following business day. If you order an overnight order on Friday, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. UPS does not deliver on weekends.

Q: What is your return policy

A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value. Send unused expired product in original packaging to:

Spectrum Labs
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department

Please allow 6 to 8 weeks for exchange to be processed and returned. Please note: For Urine Luck and Quick Fix, consumer must return the ENTIRE, complete product package (including box and instructions) or exchanges will not be made. For all wholesale exchanges we will need a copy of your original purchase receipt.

Q: How do I Place an order?

A: You can place your order through our online ordering system. You can also call us toll-free at 800-270-8142 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8AM – 5PM EST.