Frequently Asked Questions
Last Modified: 2018-05-24 20:40:55
If you don't find the answer or have a question please send us a message through our Contact Us page, or call us toll-free at 800-721-1414. Customer Service Representatives are available Monday through Friday 8AM - 5PM EST and are eager to answer any questions you may have.
Please note that Spectrum Labs will be closed for the Labor Day holiday. Any online orders placed after 4:30pm EST on Friday September 2nd will not be shipped until Tuesday September 6th.
Q: Do you share personal information with anyone?
A: Protecting your privacy is essential, and we are committed to providing a confidential online experience. Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Quick Fix Inquiries
Q: What temperature do I need to have the Quick Fix at?
A: You need to have this product between 94o and 100o F. Your body temperature is 98o F, so you need to have it as close as your body temperature as you can.
Q: I heated the Quick Fix up twice, and there is still no reading on the temperature strip. What is wrong?
A: You need to let the product cool down. The directions recommend heating the product for 10 seconds. If you do not see a dot under the temperature, but the bottle feels warm, you have probably overheated the bottle. Allow it to cool down for a few minutes.
Q: What is the best way to keep Quick Fix at proper temperature and leave it there?
A: We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad or keeping the product against your body to keep the heat.
Q: Can I heat Quick Fix without a microwave?
A: Yes! Simply attach the hand warmer to the bottle at least 1 hour prior to your test. Be sure to shake the bottle before and after heating, and prior to pouring into the cup.
Q: Can I reheat Quick Fix multiple times before using it?
A: Yes! If your product remains unused, it can be reheated repeatedly as needed. Quick Fix works for two years after the production date.
Q: Where can I find my expiration date on the product?
A: We track manufacture dates through the batch code which can be found at the top of the instruction sheet inserted in the carton. Use our Batch Validator with your batch code to verify your batch has not expired. Please note that any Quick Fix products with a formula code BELOW 6.1 will need to be exchanged. Formula codes are found on the bottom of the box below the content description. Our current formulas are 6.1 and 6.2. Both formulas are valid, there is no need to return a 6.1 formula unless the batch has expired. Enter your batch number in our batch validator to confirm your product is good.
Q: How can this product be both male and female?
A: It is illegal for a lab to test the gender of the urine for a pre-employment test.
Q: Can I mix 2 different Quick Fix together if just using 1 doesn't fill it to the line?
A: Yes, you can mix 2 Quick Fixes together as long as they are both current batches. Our current formulas are 6.1 and 6.2. Both formulas are valid. There is no need to return or exchange 6.1 unless the batch has expired. Enter your batch number into our batch validator to confirm your product is good.
Q: Do I need to add anything to the synthetic urine?
A: No, if you add anything to the Quick Fix Synthetic Urine, you will contaminate the product and will not be able to use it for your test.
Q: Can I pour the silver/red pouch into the Quick Fix?
A: No, this is the hand warmer. All you need to do is take the warmer out of the plastic wrapper package, and shake it. Once shaken, the contents will automatically activate. This can only be used once though, so don't open it until you need it.
Urine Luck Inquiries
Q: Is my Urine Luck under recall?
A: You will check the formula at the bottom of the directions sheet. If the formula is LOWER than 8.0-516 return it to:
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department
We will replace this at no charge. Please allow 6 to 8 weeks for exchange to be processed and returned.
Q: Do I drink the 2 vials?
A: No, you DO NOT DRINK these products. You need to follow the directions, and add these to your urine sample.
Q: My hands are orange! What happened?
A: You got some of the liquid from the vials on your hands. Try to avoid any contact with skin. If you did happen to spill some on you, wash your hands in soap and water, and it should come off within a wash or two.
Q: Will Urine Luck work if it has been frozen?
A: Yes, thaw the product and bring solution back up to body temperature before using.
Q: Does Urine Luck work on screens?
A: Urine Luck is only 50% effective on pre-employment nicotine screens.
Shipping Options & Return Policies
All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times. Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information. EXPRESS DELIVERY (2 day and overnight) TIME DOES NOT INCLUDE ORDER DATE (after 4PM EST) OR WEEKENDS.
All orders are shipped discretely.
Package labels will read “Spectrum Labs” and will not indicate what products are contained.
Overnight shipping via vendor shippers is available for most areas in the lower 48 states. Some vendor shippers do not deliver on weekends. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
All orders outside of the US will be shipped via a vendor shipper and are subject to import taxes, border fees, and additional shipping charges.
Q: What are my shipping options?
A: We offer regular shipping, which is 7 to 10 business days through the United States Postal Service. We also offer shipping through other vendor shippers. All orders placed after 4:30pm EST will not be shipped until the following business day. If you order an overnight order on Friday, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Some vendor shippers do not deliver on weekends. Express delivery time (on 2 day and overnight) does not include order date (after 4pm EST) or weekends.
Q: What is your return policy?
A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value for retail customers only. Send unused expired product in original packaging to:
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department
Please allow 6 to 8 weeks for exchange to be processed and returned. Please note: For Urine Luck and Quick Fix, consumer must return the ENTIRE, complete product package (including box and instructions) or exchanges will not be made. Spectrum Labs no longer exchanges products purchased at wholesale pricing unless the product is under an active recall.
Q: How do I Place an order?
A: You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8AM – 5PM EST.
Q: Will I need to sign for rush deliveries?
A: No! Effective 2/25/17, we will no longer require signatures on overnight, 2nd day or orders exceeding a $100 value.